We know customer support is a critical element to keeping things running smoothly and efficiently, all while keeping your customers happy, happy, happy!
Customer portals enable your site to offer customers an interactive and personalized service experience from the comfort of their own devices. Without leaving your site, customers and visitors will be able to both ask questions and receive answers, initiate and complete transactions, submit support tickets and requests and query your knowledge base for information they need, when and where they need it.
Salterra can help you design, develop and implement a customer portal to handle:
Online requests from customers
The status of support or other requests
Reviewing of updates
Knowledge bases, tutorials and other helpful information
A properly thought out and designed customer portal can save customers and you both time and frustration, eliminating repetitive queries and streamlining the dissemination of information when and where it’s needed most.
What else can a customer portal from Salterra help with?
Providing better insight into customer support issues and workflow bottlenecks
Automation and streamlining of workflows
Improved process efficiency and tracking
Enhanced data management
Customer portals aren’t just about support tickets and requests, they are designed to help improve the overall experience with your brand, as well as streamline backend processes to create a more efficient workspace.
From alerts and notifications, to customer inclusion and engagement, a customer portal might be just what you need to reduce service costs and improve NPS or other customer service scores with customers.
Why else should you consider a customer portal from Salterra?
Blazing fast and reliably done for you hosting
Enterprise-grade security to lock down data and keep the bad guys out
Integration with other third party apps
Service, quality and ongoing support you can count on
Enhance Customer Relationships with Salterra!
Your customers have options, don’t give them a reason to look elsewhere! In today’s competitive landscape, service and customer support can be a key differentiating factor, allowing you to develop strong relationships with your customers and in turn, increasing the lifetime value of those hard earned sales.
Salterra can help set you up with a customer portal tailored to your business processes and customer support systems, helping you outshine the competition and reduce backend service costs in no time flat.
Contact us today to learn more about how we can help your business gain a leg up on the competition and impress ever customer that crosses your path.