We know customer support is a critical element to keeping things running smoothly and efficiently, all while keeping your customers happy, happy, happy!
Customer portals enable your site to offer customers an interactive and personalized service experience from the comfort of their own devices. Without leaving your site, customers and visitors will be able to both ask questions and receive answers, initiate and complete transactions, submit support tickets and requests and query your knowledge base for information they need, when and where they need it.
Salterra can help you design, develop and implement a customer portal to handle:
- Online requests from customers
- The status of support or other requests
- Reviewing of updates
- Knowledge bases, tutorials and other helpful information
A properly thought out and designed customer portal can save customers and you both time and frustration, eliminating repetitive queries and streamlining the dissemination of information when and where it’s needed most.